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Frequently Asked Questions
  • Safety & Security
  • Shopping Cart, Payment & Checkout
  • Shipping & Return
  • Order & Status
  • Store & Products
  • Mens Guide to Buy Lingerie
  • 30 Day Money Back Guarantee

SAFETY & SECURITY

Is it safe to use my credit card? 

Yes, shopping with your credit card at Akasa.com.au is safe. We are using Paypal payment security gateway with Buyer Protection. More about Paypal Buyer Protection, please visit Paypal Buyer Protection.

How do I know if my connection is secure?

Look at the lower corner of your browser window after accessing our server. If you see an unbroken key or a closed lock—the symbol will vary based on your web browser, then the SSL is active and the server is secure. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." At Akasa, all pages that transmit personal information are secure.

SHOPPING CART, PAYMENT & CHECKOUT

When I added an item, it displayed the item in the mini-basket, but when I selected the shopping cart page the cart was empty?

Your browser options are currently set to disable cookies. To shop at Akasa e-store, you must enable cookies. To enable cookies on your browser: 

AOL 5.0

Select "Preferences"

Click on "WWW"

Select the "Security" tab

Click on "Customer Level"

Scroll down to "Cookies"

Select "Enable"

Netscape Navigator:

Select "Preferences" from the "Edit" menu

Select "Advanced" from the left-hand menu

Select "Accept All Cookies"

Click "OK"

For Internet Explorer 5:

Select "Internet Options" from the "Tools" menu

Click the "Security" tab

Click "Custom Level" at the bottom of the window

Scroll down to "Cookies"

Select "Always accept cookies"

Click "OK"

For Internet Explorer 6:

Select "Privacy Report " from the "View" menu

Click the "Settings" bottom

Click the "Privacy" tab

Move the slider to any position except "Block All Cookies"

Click "OK"

For Internet Explorer 7:

Under the "Tools" menu, click "Internet Options"

Click the "Privacy" tab

Click "Advanced" bottom

Put a check mark in the box for "Override Automatic Cookie Handling", put another check mark in the "Always accept session cookies" box.

Click "OK"

For Mozilla/Firefox:

Click on the "Tools"

Click the "Options"

Click the "Privacy" tab

Check the "Accept cookies from sites" checkbox.

Click "OK"

What are my payment options?

Akasa.com.au accepts PayPal, Mastercard, Visa credit cards, money orders (Australia/NZ), Direct Debit and Cheque (Australia/NZ) as payment for purchases.

I cannot choose the option for shipping on checkout screen, it’s does not work!

For the Checkout process using ‘Akasa Checkout' to function properly, you need to adjust your Internet security settings from 'High' to either 'Medium High' or 'Medium'. When the setting is 'High', it disables the support needed for the underlying programming language. Once you reduce the setting, the Checkout processor should work properly.

Will sales taxes be added to my order?

We are required by law to collect sales which we have a facility. At the present time, Akasa collects sales taxes on all orders that already included in our prices as stated on our website.

SHIPPING & RETURN

What are my shipping options?

 All orders are sent out via AUSTRALIA POST.

AUSTRALIAN DELIVERIES

Orders In-Stock are Dispatched within 24 business hours of the payment being received. Other items allow 10 - 14 business days. 

3-7 business days ‘Standard Post’ delivery

$9.95 AUD per order

 Deliveries outside of metropolitan areas may take longer.

This service will not require a signature when the parcel is delivered. The parcel will be left in your letterbox or at your doorstep. When using this service, we DO NOT GUARANTEE delivery of your parcel, however if delivery issues arise, we will assist by communicating with the Postal Service. 

1-3 business days ‘Express Post’ delivery

$12.95 AUD per order 

Deliveries outside of metropolitan areas may take longer.

This service will not require a signature when the parcel is delivered. The parcel will be left in your letterbox or at your doorstep. When using this service, we DO NOT GUARANTEE delivery of your parcel, however if delivery issues arise, we will assist by communicating with the Postal Service.

INTERNATIONAL DELIVERIES

7-20 business days ‘Receipted Delivery’

$19.95 AUD per order 

Deliveries outside of metropolitan areas may take longer.

This service will require your signature when the parcel is delivered.

If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Please Note: International customers to this site warrant understand and agree to the following:

- Customers will be liable for any customs charges, duties, or tariffs for their destination country

- Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.

- Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

Your order will be processed same day, during normal business hours. 

What is Akasa return policy?

See Return Policy.

How do I know if my order has been shipped?

You will receive our e-mails after you have placed your order and provided us with a valid e-mail address. The e-mail is confirming that your order has been received include your order confirmation number and contain a copy of your invoice. You will also received an e-mail confirms that your order has been shipped; tracking information will be included.

ORDER & STATUS

How long will it take to receive my order?

It will take about 2 to 8 business days.

How do I track my order?

You will find the Auspost tracking number in the e-mail we sent you confirming that your order has been shipped. Use the tracking number provided to check your order status on our website or go directly to www.auspost.com.au. It may take 24 hours before tracking information appears on the carrier's web site.

Does Akasa accept international orders?

Yes, we accept international orders that ship to worldwide.

Do I have to pay any additional charges for orders shipped to my country? 

You may be charged customs duties when an order is shipped to your country. Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Akasa does not collect duties and taxes and cannot predict what your charges may be. Your credit card company may also add a charge for currency conversion. If you have questions about your country’s customs and duties, please call your country’s Customs Office.

Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first. 

Important: Customs regulations vary by country and not all carriers ship to all locations

I didn't receive an order confirmation. What should I do?

If you did not receive an e-mail confirmation of your order, please contact our Customer Care Department by e-mail at sales@akasa.com.au.

I want to purchase an item that I see online, but you do not have my size. Will it be back in stock?

We are a specialty company and make limited quantities of our intimate apparel and active wear. Not all items that sell out will be re-stocked. If we are expecting to re-stock an item, we will display a re-stock date on the page or you may send an enquiry by sending us an email at sales@akasa.com.au.

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at Estebella.com.au, you cannot make changes. For assistance, please contact our Customer Care Department by e-mail at sales@akasa.com.au.

How can I cancel my order?

Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been shipped out. For assistance, please contact our Customer Care Department by e-mail at sales@akasa.com.au.

STORE & PRODUCTS

Do you have a store that I can visit?

No. We have a web-based store only. 

Do you have a catalog?

We do not have a print catalog at this time. Our products are available online only.

Do you sell wholesale to other online retailers? 

Yes, we do sell wholesale. Please submit application by signing up to become our wholesaler. T&C applies.

30 Day Money Back Guarantee

Shop at Akasa with confidence knowing we can offer you No Hassle Exchanges.

Akasa is Australia’s leading cultural product online store and we are committed to excellence in online retailing. Customer satisfaction is an integral part of this commitment and this is reflected in our Returns Policy.

For faulty products, we offer a 30 DAYS replacement warranty; from the date you receive your product. We do not offer a satisfaction guarantee to any of our products however true to our high level of customer service, we will always keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty, the replacement product will be sent to you at no charge, within 5 working days from the date we receive the faulty product.

 

Our Returns Postal Address

Please return your product to:

P.O Box 170, Glen Waverley,

VIC 3150, Australia

 

When returning your product, please make sure you provide the following details: 

- Your order number

- Your full name

- Your contact number

- Reason why you are returning the product

- Your instructions informing us how you would like the issue resolved.

 

Please include the original order confirmation or invoice you received with your product. This will speed up our returns process to resolve. 


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